Your Privacy Matters

On Guard Vetting Services (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why we collect it, and how we keep it safe.

Last updated: 17 June 2026

1. Who We Are

On Guard Vetting Services (Pty) Ltd (“we”, “us”, “our”) provides criminal background screening, police clearance, fingerprinting and professional registration services across South Africa. We are the Responsible Party for the personal information processed through this website.

2. Information We Collect

When you submit an enquiry or booking through our contact form, we collect:

Your full name
Your email address
Your phone number
Your nearest location or office preference
Any documents you choose to link to us
The details contained in your message

To deliver our vetting services, we may also process sensitive personal information such as identity numbers, fingerprints, and criminal record data. This is only done with your consent and for the specific purpose you have requested.

3. How We Use Your Information

We use your personal information to respond to your enquiries, prepare and process clearance and vetting applications, communicate with you about your request, and comply with our legal and regulatory obligations.

4. Lawful Basis & Consent

We process your information based on your consent, the performance of a service you have requested, and our legitimate business and legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us.

5. Sharing & Disclosure

We may share your information with accredited screening partners and authorities strictly to fulfil your request — for example AFISwitch, SAPS, and relevant regulatory bodies. We do not sell your personal information, and we require any third party to protect it to the same standard we do.

6. Data Security

We apply appropriate technical and organisational safeguards to protect your personal information against unauthorised access, loss, or misuse. Access is limited to staff who need it to carry out your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by South African law. When it is no longer needed, it is securely deleted or de-identified.

8. Your Rights Under POPIA

Under POPIA you have the right to:

Request access to the personal information we hold about you
Request that we correct or update inaccurate information
Request that we delete or destroy your information
Object to the processing of your information
Lodge a complaint with the Information Regulator

9. Cookies

Our website may use cookies to improve your browsing experience and understand how the site is used. You can manage or disable cookies through your browser settings.

10. Information Officer & Contact

For any privacy questions, or to exercise your rights, contact our Information Officer at info@onguard365.co.za or 012 023 9321. You may also lodge a complaint with the Information Regulator of South Africa.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.